Items in this section
- Fake Kaufes pages:
Always check if you're on the official Kaufes website. Scammers may create fake lookalike sites to trick you. - Fake delivery services:
Only use well-known and trusted delivery providers. Be cautious if a seller insists on using an unfamiliar service. - Phishing alerts:
Don’t click on suspicious links in emails or messages. Remember, Kaufes will never unexpectedly ask for your personal information.
- Anonymous bidding:
We hide bidders' identities to protect your privacy. - Safe shopping:
Always check seller ratings and reviews. A solid track record usually means they're trustworthy.
- Reliable sellers:
Choose sellers with strong ratings and positive feedback. - Spotting fake products:
Compare the listed item with similar products to check for standard features and realistic pricing.
1. Fraud awareness campaign
We regularly educate our users on how to avoid scams.
2. Secure listings
When listing an item, be as detailed and honest as possible. Set fair prices and follow our safety tips.
3. Direct payments
For direct payments to sellers, always use Kaufes-approved payment methods to qualify for buyer protection. empfohlenen Zahlungsmethoden, damit Sie Anspruch auf unseren Käuferschutz haben.
4. Filing a buyer protection claim
If something goes wrong, like receiving a fake item or nothing at all, you can submit a claim to request a refund.
- Document everything:
Keep photos, messages, and all evidence related to the issue. - Contact us:
Reach out to Kaufes through our official support channels. - Submit your claim:
Provide all evidence and transaction details for review.
Need more help?
If you're experiencing any issues, please contact our support team. We'll be happy to assist you.